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| ACES |
(Automated Client Eligibility System): The system used by DSHS (Department of Social and Health Services) and supported by DIS, that tracks eligibility and issues benefits in a wide number of public assistance programs, including Medicaid.
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| ADABAS |
A database system used by DIS.
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| ATOM |
(Applications Template and Outfitting Model™): A step-by-step guide for initiating, building, and updating Digital Government applications. ATOM includes information on state policies, authorizing and business requirements, shared infrastructure, and reusable templates and code for project development.
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| ATS |
(Advanced Transport Services): A DIS wide area network transport service that connects agency and customer sites to DIS regional node sites, providing customers the security of a private IP network on a shared, high-speed network infrastructure.
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| ATS |
(Agency Technology Services): A business group of DIS that works to streamline and support internal business functions and agency-wide applications, including financial and HR applications. ATS was previously known as Business Technology Solutions (BTS).
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| AW |
(Access Washington®): The state Internet portal, maintained by DIS business group Website Services. |
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| Backbone |
LAN or WAN connectivity between sub-networks across a high-speed, often broadband, network. Used to interconnect lower-speed networks.
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| CAB |
(Customer Advisory Board): A group that provides strategic advice to DIS on a variety of topics, including rates, infrastructure and small agency client services. The CAB consists of 10 members from the Governor's Cabinet, and meets bi-monthly. The CAB is mandated in RCW 43.105.055.
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| CAL |
(Client Access License): A kind of software license, distributed by Microsoft, to allow clients to connect to its server software programs.
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| CFN |
(Campus Fiber Network): A high-speed fiber optic backbone service that interconnects voice, video and data communications for customers located in over 30 buildings on or near the state Capitol Campus in Olympia.
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| CICS |
(Customer Information Control System): A transaction server offered by DIS, that runs primarily on IBM mainframe systems and enables transactions entered from remote terminals to be processed concurrently by application programs. CICS is commonly used in bank teller applications, airline reservation systems and ATM systems.
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| COM |
(Computer Output Microfilm): A service offered by DIS, in which customers can have large amounts of data copied from electronic computer media onto microfiche or 16mm roll microfilm.
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| CRM |
(Customer Relationship Management): A software tool and business concept that encourages the sharing of customer information within a service-provider organization.
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| CSD |
(Computer Services Division): A division of DIS that supports multiple mainframe and server environments to offer all state governmental entities the best possible fit for their technology solutions.
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| CSA |
(Customer Service Agreement): A legal document that sets out the terms and conditions under which DIS provides service to a customer.
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| CTR |
(Commute Trip Reduction): A program established by the state legislature that requires large employers in certain counties to reduce commute trips by employees. The CTR program offers cash incentives to DIS employees that use alternative transportation modes such as public transport, carpooling, walking or biking on a regular basis. |
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| DSAD |
Direct access storage device |
| Dashboard |
A monitoring tool that provides a visual representation of DIS system status, allowing users to see the locations of specific network problems and maintenance.
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| DIS |
(Washington State Department of Information Services): The agency that provides technology leadership and services for government organizations across the state. DIS customer groups include state and local government agencies, educational institutions, tribal governments, and qualifying nonprofit organizations.
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| DIS CSIRT |
(DIS Computer Security Incident Response Team): A team of DIS network security experts that, in the event of a cyber security incident, will analyze intrusions and supply information to WACIRC for action.
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| DB2 |
An IBM database system used by DIS.
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| DNS |
(Domain Naming Services): A service provided by DIS, ensuring that Internet users can easily locate and use state websites and digital government services.
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| DOP |
(Department of Personnel): The central human resource agency for the state, DOP provides a full range of human resource services to state agencies, higher education institutions and state employees. |
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| EA |
(Enterprise Architecture): A management engineering discipline that presents a holistic, comprehensive view of the enterprise including strategic planning, organization, relationships, business process, information and operations.
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| EAD |
(Enterprise Active Directory): A common employee directory for state agencies. Directory information includes work addresses, e-mail, phone number, and other information for state employees.
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| EAP |
(Washington State Employee Assistance Program): A DOP (Department of Personnel) service available to all state employees to help with personal or work-related problems that may impact work performance. Previously known as the Employee Advisory Service (EAS).
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| ESS |
(Enterprise Security Services): A business group of DIS that manages and operates the statewide Washington State Digital Government shared security infrastructure. This infrastructure includes firewalls and authentication systems established to protect the integrity, availability, and confidentiality of information held by agencies sharing the State Governmental Network (SGN) and the Intergovernmental Network (IGN). |
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| FINS |
(Financial Information System): The financial billing system used by DIS.
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| FTP |
(File Transfer Protocol): A set of rules for exchanging files between computers via the Internet. |
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| GIS |
(Geographic Information System): A software system for collecting and managing information about the state's natural and man-made resources and geographically referencing their location on the earth.
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| GMAP |
(Government Management Accountability and Performance): The method of public performance reviews employed by Washington's Governor to demonstrate government accountability to Washington's citizens. GMAP requires state agencies to regularly measure and report on their performance. |
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| HIT |
(Health Information Technology): The technology tools and systems that allow for comprehensive management and secure exchange of medical information between health care consumers and providers.
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| HRMS |
(Human Resource Management System): An all-agency personnel and payroll computer system used by Washington State agencies, administered by the Department of Personnel. |
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| IGN |
(Inter-Governmental Network): The common, standard Internet protocol-based data network used by DIS customers to connect to state agencies, counties, and cities with known end points, managed gateways, and applications. The IGN is an example of the State of Washington's enterprise architecture principle of commonality.
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| Inside DIS |
The DIS intranet, accessible only to DIS employees, featuring employee resources and agency news and information.
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| IMS |
(IBM Information Management System): A database system used by DIS.
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| IP |
(Internet Protocol): The method by which data is sent from one computer to another on the Internet.
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| IPMA |
(Information Processing Management Association): A non-profit organization that provides professional development and networking opportunities for the Washington state information technology community.
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| ISB |
(Information Services Board): A 15-member board responsible for the state's IT planning, acquisitions, policies and standards. The ISB reviews IT projects as required by Washington's investment and portfolio management policies.
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| IT Division |
(Interactive Technologies Division): A division of DIS that encompasses Multimedia Productions, Website Services, Enterprise Security Services and Agency Technology Services.
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| IT Pool |
(Information Technology Funding Pool): A pool of money (roughly $83 million) designated to fund 70 specific technology projects across Washington state government. Established by the Legislature in 2007, the pool is jointly administered by DIS and the Office of Financial Management (OFM).
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| ITIL |
(Information Technology Infrastructure Library): A framework of best practice approaches intended to facilitate the delivery of high quality information technology services.
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| ITSM |
(Information Technology Service Management): A discipline for managing large-scale information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business.
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| ITSMOM |
(Information Technology Service Management Operations Manual): A document that outlines policies and procedures within DIS, following ITIL service management and delivery disciplines. Previously known as the DCCM (Data Center Conventions Manual). |
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| JIN |
(Justice Information Network): A program managed by DIS that enables sharing of criminal justice information among law enforcement agencies across the state. These agencies include city police departments, local courts and state information centers.
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| JINDEX |
(Justice Information Network Data Exchange): An integration platform used by the JIN program that enables the exchange and transfer of criminal justice information between program participants. |
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| K-20 |
(K-20 Education Network): A broadband network managed by DIS, linking colleges, universities, K-12 school districts and libraries statewide. The term K-20 refers to kindergarten through college education (grade level 20). |
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| MIPT |
(Managed Internet Protocol Telephony): A Cisco-based VoIP (Voice over IP) telephone service that is available statewide. The service is installed and managed by Qwest under contract to DIS.
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| MOSTD |
(Management and Oversight of Strategic Technologies Division): A division of DIS that provides IT policy leadership and oversight for the state, explores new technologies that deliver government services, and provides staff support to the ISB.
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| MP |
(Multimedia Productions): A business group of DIS, Multimedia Productions staff are the in-house multimedia experts for Washington state government. Operating a full-production studio, they offer video and audio production services, consulting services, distribution media, webcasting and media buying services.
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| MPLS |
(MultiProtocol Label Switching): A standards-approved technology for speeding up network traffic flow and making it easier to manage.
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| MSD |
(Management Service Division): A division of DIS that provides centralized coordination and support to the DIS operating divisions. |
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| NAS |
(Network Attached Storage): A service offered by DIS, NAS is hard disk storage that is set up with its own network address rather than being attached to the agency computer that is serving applications to a network's workstation users. By removing storage access and its management from the agency server, both application programming and files can be served faster because they are not competing for the same processor resources.
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| NASCIO |
(National Association of State Chief Information Officers): An organization representing state chief information officers and information technology executives and managers from the 50 states, six U.S. territories, and the District of Columbia. Members include any senior officials who have executive-level and statewide responsibility for information technology management.
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| NGN |
(Next Generation Network): A new technology network service planned by DIS to replace the current Wide Area Network (WAN) backbone. The NGN will use DWDM (Dense Wave Division Multiplexing), the latest technology in light transmission, which works by combining and transmitting multiple signals simultaneously on the same fiber. |
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| OIR |
(Outage Incident Report): A trackable synopsis of incidents that occur within DIS or DIS customer systems. When an incident is reported, an OIR is manually generated, put into a database, and remains open until the problem is resolved.
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| OLS |
(Office of Legal Services): A unit of DIS that offers internal advice and legal services related to contracts, intellectual property, ethics, public disclosure and records retention.
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| OSS |
(Operations Support System): An integrated software solution used within TSD, that handles order management and processing, network inventory and configuration management, vendor invoice management and customer billing. |
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| P1 |
(ProviderOne): The planned DSHS (Department of Social and Health Services) primary provider payment processing system, supported by DIS. When fully operational, ProviderOne will replace the current Medicaid Management Information System as the method of paying about 100,000 providers of health and social services throughout the state.
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| PCH/CACH |
(Possible Criminal History and Case and Criminal History): An application used on the JINDEX platform, PCH/CACH enables law enforcement officials to obtain information on an individual from multiple criminal justice agencies, such as warrants and protection orders, through a single query.
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| P&D |
(Planning and Design): Units of DIS, both within CSD (Computer Services Division) and TSD (Telecommunications Services Division).
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| P&ED |
(Performance & Employee Development): A unit of DIS that helps the agency to meet training needs, GMAP requirements and human resource development plans.
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| PGN |
(Public Government Network): An Internet-Protocol (IP) network accessible from the Internet for the deployment of government applications and services to the public.
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| PKI |
(Public-Key Infrastructure): A system that enables users of an unsecured network (such as the Internet) to securely and privately exchange data through the use of a public and a private cryptographic key pair. The key pair is obtained from, shared through and certified by a certificate authority (CA), by way of a digital certificate that offers electronic evidence about the holder of the certificate. This approach is called asymmetric cryptography or public-key cryptography.
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| PMF |
(Project Management Framework): A framework guideline to help state agencies manage public sector IT projects. Created by project managers and chief information officers from multiple Washington state agencies, the PMF ensures that action plan governance, scope, schedule, budget, issue management, risk management, and communications plans are well-defined, documented, and maintained throughout a project. |
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| RACF |
(Resource Access Control Facility): A security system that protects resources on an S/390 server.
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| RCW |
(Revised Code of Washington): The compilation of all permanent laws now in force in the state, arranged by topic, with amendments added and repealed laws removed.
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| RFP |
(Request for Proposal): An invitation for suppliers, through a bidding process, to submit a proposal on a specific product or service. DIS would have a general idea of work to be done and a definite plan to contract for it. In response, a supplier or vendor provides a specific proposal regarding how work can be done, what their qualifications or credentials are to perform the work, and the cost to perform it.
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| RFQ |
(Request for Quotation): An invitation for suppliers to submit a quote on a specific product or service required. DIS would have a specific, detailed plan regarding the work to be done. In response, a supplier or vendor provides the lowest price at which the specified work can be performed. Price is the main or only evaluation criteria.
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| RFQQ |
(Request for Quotations and Qualifications): An invitation for suppliers to submit a quote on a specific product or service required. Like an RFQ and unlike an RFP, the solution is defined. Scored criteria about vendor qualifications as well as cost may be used to decide the winner of the contract. |
| RJE |
(Remote Job Entry) The term
used to describe this process of sending files and printing reports at high
speeds on Mainframe computers from remote workstations. |
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| S/390 |
(IBM System 390 Mainframe Platform): The mainframe platform used by DIS, including three mainframe processors running the IBM z/OS operating system. S/390 operations are housed in the secure DIS data center.
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| SACS |
(Small Agency Client Services): A service of DIS that provides small governmental customers with objective advice on their information technology planning and investment decisions.
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| SACWIS |
(Statewide Automated Child Welfare System): A DSHS (Department of Social and Health Services) project, supported by DIS, that will provide a case management, payment and reporting system for people and institutions that provide services to DSHS Child Welfare clients.
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| SAN |
(Storage Area Network): A DIS service that provides large disk storage arrays to Windows and UNIX servers through a fiber network. This service meets the needs of agencies that have large storage requirements or high input/output requirements.
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| SAW |
(SecureAccess Washington™): A service of DIS that allows Internet access to multiple online government services with the use of a unique single self-generated User-ID and password.
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| SCAN |
(State Controlled Area Network): A dedicated telephone network managed by DIS to provide low-cost long distance services to state and local government agencies.
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| SecurID |
An authentication service provided by DIS that allows remote, secure access to a network, outside or in addition to the DIS VPN service.
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| Sect. 903 |
A section of the state 2007-09 Operating Budget that directs state agencies to consult with DIS when they need to purchase IT products or services.
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| SECTOR |
(Statewide Electronic Collision & Ticket Online Records): An application used on the JINDEX platform, SECTOR automates the traffic citation and collision reporting process. Law enforcement officers upload traffic and collision reports to the SECTOR server with the Washington State Patrol, and these records are sent to the JINDEX to be routed to other state agencies for processing.
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| SIMON |
(State Interagency Messaging Network): The voice mail system managed by DIS.
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| SFT |
(Secure File Transfer): A DIS service that offers a secure way to move files between almost any two computers across open networks.
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| SGN |
(State Governmental Network): The standard IP-based network managed by DIS, used by state agencies to connect separate locations within and among those agencies.
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| SLA |
(Service Level Agreement): An agreement between DIS and a customer that describes the terms and conditions of the specific services provided by DIS, in greater detail than a Customer Service Agreement (CSA).
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| SMTP |
(Simple Mail Transfer Protocol): An Internet protocol providing electronic mail services.
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| SOA |
(Service-Oriented Architecture): A user-friendly software architectural concept that enables communication among separate user applications without imposing changes to data formats, business processes, user procedures, or technical configurations. SOA links existing systems via web services and industry standards, without interrupting current business process or agencies' internal IT configurations.
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| SQL |
(Structured Query Language): A relational data language that provides a consistent, English keyword-oriented set of facilities for query, data definition, data manipulation and data control. It is a programmed interface to a relational database management system. |
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| Tape Services |
A service of DIS, providing customers with the magnetic tapes or cartridges media necessary to store their backup programs and data files to record audit trails for on-line systems. Services include magnetic tape and cartridge rental, storage, retrieval, and check out.
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| TAS |
(Technology Acquisition Services): A DIS business group that offers technology brokering services, software contracts and hardware leasing to state and local governments, tribal organizations, and qualified not-for-profit organizations. Previously known as Technology Brokering Solutions (TBS).
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| TCP/IP |
(Transmission Control Protocol/Internet Protocol): The suite of communications protocols used to connect hosts on the Internet. These non-proprietary, non-copyrighted protocols allow dissimilar operating systems to share services and data, and are the state's standard for connecting dissimilar computers.
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| Tech. Pool |
See IT Pool.
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| TSD |
(Telecommunications Services Division): A division of DIS that provides a complete range of telecommunications network services to state and local government.
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| TSO |
(Time Share Option): An IBM service available through DIS that allows the interactive development of data processing applications. TSO may be used to create, test and modify computer programs and to create, store, retrieve and change data.
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| Transact Washington |
The secured authentication gateway developed for the state of Washington in order to allow trading partners single sign-on access to government agency applications. Use of Transact Washington requires presentation of a valid certificate. |
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| UPS |
(Uninterruptible Power Supply): A backup power supply with enough power to allow a safe and orderly shutdown of the central processing unit should there be a disruption or shutdown of electricity. |
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| VoIP |
(Voice over Internet Protocol): The routing of voice conversations over the Internet or any other Internet Protocol-based network.
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| VPN |
(Virtual Private Network): A DIS service that uses the Internet to inexpensively transmit encrypted data. The VPN Service enables traveling employees, telecommuters and branch offices to connect to customer agency networks (intranets, extranets) whenever and wherever they require. |
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| WACIRC |
(Washington Computer Incident Response Center): A DIS-led program that brings together a collaborative partnership of authorized agency security and IT professionals to establish a strong defense strategy for the protection of the state's networks. Members investigate potential cyber security incidents and communicate critical incident information back to state agency security personnel.
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| WAC |
(Washington Administrative Code): The WAC codifies the regulations of executive branch agencies in Washington state government, and arranges the regulations by subject or agency. DIS rules are found under Title 143 WAC.
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| WAGIC |
(Washington Geographic Information Council): The statewide body responsible for coordinating and facilitating the use and development of Washington State's geospatial information. Policy support and coordination is provided by DIS.
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| WAN |
(Wide Area Network): A telecommunications network that covers a broad area. The current WAN managed by DIS handles bit rates of information of up to 655 Mb/s (mega bytes per second).
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| WaSERV |
(Washington State Electronic Records Vault): The e-mail retention and discovery system designed by DIS for use by state agencies on the SGN and EAD. Ready for customers by early 2008, WaSERV will allow agencies to reduce data storage costs, respond quickly to public record requests, and standardize records retention practices. |
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