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WSCA and Master Contracts FAQs

Can I use a Master Contract?

Master Contracts may be used by any entity eligible to receive services from DIS, including state and local government entities and qualifying non-profits. You must have an established business relationship with DIS through a Customer Service Agreement.

Master Contract products and services are not for personal use.

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How do I use a Master Contract?

If you are eligible to receive services from DIS, including state and local government entities and qualifying non-profits and have a Customer Service Agreement with DIS, you can order directly from the contractor, whose contact information is listed for each Master Contract.

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What is a Master Contract?

A Master Contract is an optional-use contract, established and administered by the Department of Information Services (DIS) and used by state and local government entities and qualifying non-profits to purchase products and services directly from contractors. Master Contracts result from competitive solicitations run by DIS or run by the Western States Contracting Alliance (WSCA) and adopted as a Master Contract for Washington.

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What can I buy?

A complete list of eligible products and services is provided on the main Master Contracts page.

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What is the cost?

Master Contracts are competitively established and awarded based on cost and other factors and price lists are provided for each Master Contract. The prices should be considered maximum or ceiling prices and are based on lower volume purchases. Additional discounts may be available based on order quantity, manufacturer or dealer incentives, or other competitive factors. Contractors are allowed to charge less than the stated contract price. Check your invoice against the price list to make sure you are not charged more than the contract price.

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Are special forms required for placing orders?

No, but in some instances a Statement of Work may be required. If this supplementary agreement is required, a sample Statement of Work is provided on the TechMall™. Always reference the Master Contract number on your purchase orders. If there is any inconsistency between the terms of a purchase order or other order document and those in the contract, the Master Contract terms and conditions will prevail.

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How do I place an order?

Product and service orders are submitted directly to the contractor; whose contact information is listed for each Master Contract. You must include the Master Contract number on all order documents.

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What is the DIS Master Contract administration fee?

The DIS Master Contract administration fee offsets the costs for contract establishment and administration, product and price auditing, purchaser assistance, and Web access. Contractors submit activity reports and administration fees to DIS as outlined in the contract.

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Who can I contact if I need help or have questions about Master Contracts?

Master Contract Administrator
Washington State Department of Information Services
Telecommunication Services Division
Street Address: 2411 Chandler Court SW, Olympia, WA 98502-6038
Mailing Address: P.O. Box 42445, Olympia, WA 98504-2445
Phone: 1-888-729-8243 or 360-902-3301
Fax: 360-664-0711

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I'm an IT products supplier, how do I get a Master Contract?

Master Contracts are awarded via competitive acquisitions (Request for Proposals, Request for Quotations, etc.). To encourage the fullest possible involvement of companies in IT-related solicitations we post procurement announcements electronically on the TechMall and in WEBS and advertise them in the Seattle Daily Journal of Commerce. We also maintain a LISTSERV® that automatically notifies subscribers of IT solicitations advertised by DIS.

You can view the current Master Contracts to get an idea of the types and their duration. Acquisitions to replace expiring Master Contracts are usually released about six months prior to a Master Contract’s final expiration date.

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What is the Department of Information Services (DIS)?

The Department of Information Services (DIS) is a Washington State agency charged under chapter 43.105 RCW with providing information technology (IT) services to state and local government entities and qualifying non-profits.

We provide telecommunications, computing and digital government services to more than 700 state agencies, boards and commissions, local governments, tribal organizations and qualifying non-profits. We operate a secure, statewide standards-based telecommunications network providing reliable, economical voice, data and video communications. The DIS data center is one of the largest in the Northwest, combining both client server and mainframe computing in a secure, controlled environment. We also operate the state’s award-winning Internet portal, Access Washington, a single point of entry to government information and services for citizens and business.

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What is the Western States Contracting Alliance (WSCA)?

WSCA is a cooperative, multi-state purchasing organization with fifteen member states, including Washington. By combining the purchasing power of its member states, WSCA is able to acquire quality information technology products and services at more favorable prices than its member states could achieve individually. When adopted by DIS, IT contracts awarded by WSCA have been designated as regular optional-use Master Contracts by the Information Services Board, the State’s IT governing board.

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What is WEBS?

Washington's Electronic Business Solution (WEBS) is an Internet vendor registration and bid notification system. The system offers an online site where vendors can register to receive government bid notifications. Governmental buyers can go to the same site to post bidding opportunities and amendments.

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What does "optional-use" mean?

Information Technology Master Contracts are available for your use, but you are not required to use them for your IT purchases. The optional-use designation means you may purchase from other sources, provided you have complied with your applicable acquisition requirements.

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What is a qualifying non-profit?

"Public benefit non-profit corporations" is defined in RCW 24.03.005

(17) "Public benefit not for profit corporation" or "public benefit nonprofit corporation" means a corporation no part of the income of which is distributable to its members, directors, or officers and that holds a current tax exempt status as provided under 26 U.S.C. Sec. 501(c)(3) or is specifically exempted from the requirement to apply for its tax exempt status under 26 U.S.C. Sec. 501(c)(3).

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Do Master Contracts satisfy requirements for competitive acquisition?

Master Contracts are awarded via competitive acquisitions (Request for Proposals, Request for Quotations, etc.). Use of Master Contracts by state agencies meets the requirement for competition as stated in the Information Services Board's IT Investment Policy and IT Investment Standards. State agencies may obtain additional information related to acquisition planning and policy from DIS Management and Oversight of Strategic Technologies or by contacting your Technology Management Consultant. Local government organizations may be subject to different acquisition policies and procedures.

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