Web customer support Master Contract

• is an optional-use contract
• is administered by the Department of Information Services (DIS)
• is used by governmental entities to purchase products and services directly from the contractor
• products and services may not be purchased for personal use
• purchasers must have completed a Customer Service Agreement

Web customer support solutions can help you:

• provide interactive, graphical customer support services via the Web
• provide completely customized online environments
• provide infrastructure options to help you launch well-supported online services more quickly
• provide a complete solution: self-service support and multi-channel interactive support, world-class technical infrastructure, expert Knowledge Engineers and highly-trained Knowledge Agents
• handle every aspect of the development and delivery of your support solution
• provide instant help when your customer has questions any time of day
• increase customer satisfaction while reducing cost of customer support

SafeHarbor is the web customer support contractor

Contractor	Contract Information	Contractor Representative	Expiration
	This master contract has expired and if you need further information or have questions, Contact Master Contracts Administrator	Hillary Johns Ph: 206-922-5095 Robb Gardner Regional Vice President, Strategic Accounts Ph: 360.482.1998 Cell: 206.229.1837 Fax: 360.482.1515	08/17/06