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Section 904 Category 2

State agencies can keep staff connected to the office with Blackberry® Services, the ideal solution for the employee on-the-go.

The BlackBerry® Service allows staff with a mailbox connected to the Enterprise Active Directory (EAD) to access Microsoft Outlook email, calendars, and address books, and allows access to the state’s Global Address List in addition to making and receiving phone calls. This ability to communicate from various locations, in multiple mediums, helps staff members who are away from their offices stay connected during irregular hours, or when weather or illness prevents them from reaching their office.

BlackBerry® Service enhances work efficiency – employees can handle work-related tasks as they happen, instead of having to wait until they reach their desks.

To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).

New customers:

• Must be a member of the Enterprise Active Directory (EAD), and be connected to the State Government Network (SGN)
• Download and complete the Application for New BlackBerry® Services and submit to the DIS Service Desk: servicedesk@dis.wa.gov.
• Order wireless services through a WSCA master contract
• Purchase the Client Access License (CAL) from their wireless carrier
• Select and purchase BlackBerry® devices (version 4.0 or higher)
• Download and complete the BlackBerry New/Cancel Account Request(s) to give DIS the names of your users and technical contacts. please submit this form to the DIS Service Desk: servicedesk@dis.wa.gov.

Account Changes:

• To change or cancel a BlackBerry account:
  Download and complete the BlackBerry User Account Update Request and submit it to the DIS Service Desk: servicedesk@dis.wa.gov.
  BlackBerry Change Requests (Add/Remove User, Password Reset, etc) received by 2:00 pm will be completed the same business day. Change Requests received after 2:00 pm will be completed on the next business day. Change requests received over the weekend will be completed by close of business on the next business day. Requests for change and/or questions regarding this process update should be submitted to the DIS Service Desk.
• To change status of a BlackBerry user in your agency changes, please update your records immediately by downloading and completing the Authorization Update and submit it to the DIS Service Desk: servicedesk@dis.wa.gov.
• To cancel service: If you need to terminate your service, please complete the Service Cancellation Request and submit to the DIS Service Desk: servicedesk@dis.wa.gov.

Service Description	Fee
Synchronizing your BlackBerry® device to the Microsoft Outlook email, calendar, contacts, and other account data provided by your agency.	$9 per device, per month

If you have more questions, email the DIS Service Desk for answers.