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Section 904 Category 2

DIS installs, operates, and maintains shared Private Branch Exchange (PBX) systems that deliver voice telephone service to public organizations at economical rates. Private Branch Exchanges are telephone switches that are installed on a customer's premises to provide telephone service. PBXs are normally only installed when:

• a site has a requirement for a minimum of 100 telephone lines
• PBX functions are required to meet critical business requirements
• the state either owns or has a long-term lease in place for the facility in which the PBX will be installed

DIS has installed, and currently manages, PBX systems for state agencies at over 100 different locations. DIS supports three different PBX architectures: Avaya PBX, Nortel Meridian PBX, and Cisco Call Manager.

Features

• PBX service includes free calling within the local exchange area, access to the SCAN long distance network, access to the local operator, and emergency services access.
• The service includes an abbreviated dialing plan (4, or 5 digits) that can be used to dial between any two phones that are connected to the PBX and, in many instances, to a Centrex that is connected to a PBX.
• DIS assigns a service representative to each of its customers. The customer service representative will process any orders for new service, moves, additions or changes; provide the customer information on products, and assist in the resolution of any problems that may be encountered.
• DIS assigns a system manager for each of its PBXs. The system manager is an experienced project manager who can assist the customer in planning substantial upgrades, implementing complex features, or resolving issues that cannot be resolved by the customer service representative.

To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).

Local telephone rates vary, and final per-line rates will depend the number of lines, geographic location and the set of features customers wish to use. The table below shows typical costs for this service.

Description	Fee
PBX	Rates are tailored to meet customer’s business needs. Some rates are also based on geographic location, and are subject to vendor related charges. Please contact DIS for a consultation and customized quote.
VoIP

Telephones and cabling are not included in these rates.

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If you have more questions, email the DIS Service Desk for answers.