SGN Electronic Payment Services
E-Payment Application
Environment:
For more information about SGN electronic credit card payment pricing, please
Contact Customer Service: 360-753-2454.
Available to all State Governmental Network (SGN) entities across the state of
Washington
DIS operates a full range of services including a complete dual-server
environment for hosting secure, credit card-enabled web sites. The DIS E-Payment
Application Environment will support staging/testing and production.
DIS does not provide a platform for application development. The environment
offers:
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Two Microsoft Windows 2000 web servers operating Microsoft Windows 2000 and
Microsoft IIS 5.0. DIS' production platforms employ automated content
replication, Microsoft Site Server Commerce Edition, CyberSource COM/ASP
Component for NT, as well as the CyberSource Commerce Component for Microsoft
Site Server.
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Two Microsoft SQL Server 7.0 database platforms, scalable communications
pathways.
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DIS' dual web servers and dual SQL server database platforms support
staging/testing and production functionality, respectively, as well as serving
to provide for hot-swapping in the case of a failure to the production machine.
Both pairs of servers employ data replication, backup and restore service, and
change control management.
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Server Support
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Performance and capacity management of the DIS E-Payments System
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Recovery services for the E-Payments System via DIS Server Backup and Restore
Service
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DIS support Center (Help Desk), 24 hours a day, 7 days a week (limited to
reporting problems with the E-Payments Service Infrastructure)
DIS does not provide the following services:
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Application development support for any of the Customer's browser, web page
applications or server technologies.
-
Implementation and management of Customer application environment.
-
Implementation and management of Customer LAN environment (i.e., firewalls,
hubs, servers, workstations, etc.)
-
Help desk support for client applications (i.e., help configuring
Netscape/Explorer browser software or help configuring client firewalls, etc.)
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Availability Management
Service will be available 24 hours a day 7 days a week with the exception of
scheduled maintenance as defined in the Service Level Agreement.
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Change Management
All changes to DIS Data Center computing and network environments are managed to
provide platform stability and to minimize the impact of changes to its
customers' applications. All changes to the DIS computing and network
environments are implemented in accordance with DIS Data Center Change
Management (DCCM) Standards and Procedures.
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Problem Management
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DIS monitors performance of Customer processes to identify performance
degradation.
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DIS provides automated event-driven problem management through use of
monitoring tools.
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DIS provides Customer notification of identified events that have or may have
an adverse affect on service delivery to customers.
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DIS provides Customer notification of failed processes.
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DIS provides seamless integration of processes that ensures Customer problem
resolution satisfaction by tracking, alerting, escalating and solving problems.
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The DIS Help Desk is the single point of contact for Customer problem
reporting, escalation and notification.
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Security Management
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DIS provides a security system infrastructure that protects its Customers from
unauthorized external access to or broadcast on the Internet of the customer's
intellectual property, proprietary and confidential data.
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The current access control method is through the use of a userid and password
with digital certificates under development.
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DIS policy allows physical access to the Data Center by DIS authorized
personnel only.
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DIS will secure the platform against known security risks. Any observed
security breaches or suspicious activity will be reported to the Customer.
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DIS and the Customer will cooperate in efforts to maintain platform and network
security.
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Physical Environment Management
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Physical security guarded and electronically monitored
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Rack mounted computer systems on a raised floors
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Environmental controls and monitoring of Data Center physical environment
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Fire detection and suppression systems
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Conditioned power
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Un-interruptible power supply
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Restoration Management
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This service performs system backups for onsite and off-site storage on a
scheduled basis.
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DIS is responsible for restoring the E-Payment system from the last backup in
the event system restoration is needed.
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Frequently Asked Questions
Who can use the IGN Credit Card E-Payment service?
IGN E-Payment service is currently available to all governmental agencies,
including cities, counties, tribal governments, and so on, that are connected
to the State Inter-Governmental Network (IGN).
What is not covered in the Credit Card E-Payment service?
DIS does not provide the following services:
-
Application development support for any of the Customer's browser, web page
applications or server technologies.
-
Implementation and management of Customer application environment.
-
Implementation and management of Customer LAN environment (i.e., firewalls,
hubs, servers, workstations, etc.)
-
Help desk support for client applications (i.e., help configuring
Netscape/Explorer browser software or help configuring client firewalls, etc.)
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Application Procedures
Interested Washington State governmental entities are invited to complete an
Application for E-Payment Services and contact
DIS Service Desk, 360-752-2454
To learn more about E-Payment Services Contact Customer Service: 360-753-2454.
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For Current Customers:
Service Cancellations
Please complete the Cancellation
Form and contact DIS Service Desk,
360-752-2454
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Updating Contact Information
If you are a Web Hosting customer and have changes in staff assignments, it is
important for you to update your records at DIS to avoid delay when your staff
contacts us for assistance. Please complete the
Contact Update Form and contact DIS
Service Desk, 360-752-2454
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