Washington State Department of Information Services    

IMPORTANT NOTICE

Products that must be delivered by end of year, must be purchased by 12/11/2009.

The exception is Autodesk, which must be purchased by 11/20/2009.
Updated 10/19/2009

Local Telephone Services




Service Description

DIS manages a statewide network that delivers telephone service to public organizations at economical rates. Local telephone service includes unlimited free calling within the local exchange area, access to operator and emergency services (E911), and access to the state's SCAN long distance network.

Features:

Centrex: Centrex is a generic term for central office-based telephone services.
  • DIS Centrex service includes free calling within the local exchange area, access to the SCAN long distance network, and access to the local operator and emergency services.
  • DIS Centrex offerings also include an abbreviated dialing plan (3, 4, or 5 digits) that can be used to dial between any two phones in Centrex. Access to either SIMON – the state’s voice messaging system – or a vendor-specific voice mail solution is also available at reduced rates.

PBX: Private Branch Exchanges (PBXs) are telephone switches that are installed on a customer's premises to provide telephone service.
  • Voice over IP (VoIP): VoIP is the latest development in voice communications. VoIP offers advantages in terms of mobility, connectivity to other IP networks, the ability to move devices, and management capabilities.

  • A full range of integrated voice mail and messaging services are also available at most locations to complement local telephone service.

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Customer Responsibilities:
To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).
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How Do We Charge?:

Local telephone rates vary, and final per-line rates will depend the number of lines, geographic location and the set of features customers wish to use. The table below shows typical costs for this service.

Description What’s Included?
PBX Rates are tailored to meet customer’s business needs. Some rates are also based on geographic location, and are subject to vendor related charges. Please contact DIS for a consultation and customized quote.
VoIP

Telephones and cabling are not included in these rates.



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More Information:
InquireIf you have more questions, email the DIS Service Desk for answers.


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