Washington State Department of Information Services    

IMPORTANT NOTICE

Products that must be delivered by end of year, must be purchased by 12/11/2009.

The exception is Autodesk, which must be purchased by 11/20/2009.
Updated 10/20/2009

Web Usability Services






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Section 904 Category 1
Service Description

A website usability study can tell you if your website's message effectively reaches the intended audience, and also help you design a site that will serve the needs of users. Usability tests reveal how easily visitors can find what they need, and whether or not they can understand what they find.

Features:
  • Custom usability packages
  • User-test recruiting to help customer organizations find participants who closely match the profile for your users
  • Lab-based usability testing available in Lacey for organizations interested in conducting usability studies of their website - the usability team monitors verbal and facial reactions of the user, as well as how they navigate through the site
  • Mobile lab testing when you need the DIS Website Services Usability Lab to visit your location


Customer Responsibilities:

To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).



How Do We Charge?

Usability Lab Rental Rates

Description Fee
Shift A: Monday through Friday, 8:00 AM – 5:30 PM  
 Daily fee (up to 9.5 hours) $ 400.00
Weekly fee (up to 5 consecutive daily shifts) $1,600.00
Shift B: Monday through Friday, 12:30 PM – 10:00 PM  
Daily fee (up to 9.5 hours) $ 700.00
Weekly fee (up to 5 consecutive daily shifts) $2,800.00
   

Web Usability Consulting Project Samples

  Description Fee
Sample 1 Includes: project management, card sort or website evaluation, study-participant recruiting services; facilitation of study in the usability lab, record findings, data analysis, and presentation of findings and recommendations


$7,000 - $13,500
Sample 2 Includes: project management, interactive usability testing of a website or web-based application, user research, task research and development, study-participant recruiting services, facilitation of studies in the usability lab, record findings, data analysis, and presentation of findings and recommendations


$15,000 - $30,000
Sample 3 Includes: project management, multiple rounds of iterative usability testing, Interactive usability testing and/or site evaluations and card sorts, user research, task research and development, study-participant recruiting services, facilitation of studies in the usability lab, record findings, data analysis, and presentation of findings and recommendations


$30,000- $60,000





More Information:
InquireIf you have more questions, email the DIS Service Desk for answers.


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