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Section 904 Category 2

Shared Exchange Services is designed for small to medium agencies with fewer than 100 email users. Shared Exchange packages all the benefits of the Enterprise Active Directory — shared technology resources, online connection to the Global Address List, and single sign-on including fortified network security – with the email and calendaring services of Microsoft Exchange.

Join the Shared Exchange Service and you join a larger community of small agencies that distribute the cost of technology among many participants by sharing network resources. Shared Exchange delivers lower IT costs, and you maintain the autonomy of your agency's local computing environment.

Features:

• Exchange services (including access to the Global Address List)
• System design, administration, and operation
• Installation, maintenance, and upgrade of DIS data center hardware and software
• Capacity planning
• Performance monitoring
• Tuning and load balancing
• migration planning
• Backup and restore operations
• Trouble shooting and problem resolution
• System documentation and reporting
• Exchange client access licenses
• Virus scanning of all attachments in mail
• 100MB of online storage for mailbox messages and calendar data per user – additional storage can be purchased in 10MB increments

New customers:
To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).
Please complete the Application for Shared Exchange Services and submit it to the DIS Service Desk – servicedesk@dis.wa.gov.

Current customers:
We can respond faster if your customer information is up-to-date. Complete the Contact Update Form and submit it to the DIS Service Desk – servicedesk@dis.wa.gov.

Request a NEW account or update an existing account or to request a NEW account, download and complete the Shared Exchange Services Account Request form and submit to the DIS Service Desk – servicedesk@dis.wa.gov.

To request an Update to an existing account, download and complete the Shared Exchange Services User Account Update form and submit to the DIS Service Desk – servicedesk@dis.wa.gov.

Service Cancellations Please complete this Cancellation Form and submit to the DIS Service Desk – servicedesk@dis.wa.gov.

Monthly service charges for Dedicated Exchange Services, Shared Exchange Services, and Shared-Dedicated Exchange Services are based on a mutually negotiated Service Level Agreement (SLA) in order to meet the customer’s business needs.

Description	Fee
Dedicated Exchange Services, Shared Exchange Services, and Shared-Dedicated Exchange Services	Per SLA

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If you have more questions, email the DIS Service Desk for answers.