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Section 904 Category 3

DIS can provide flexible and professional server support for your computers using the state's substantial IT resources. We currently manage a wide variety of platforms including: HP-ProLiant servers and Sun Solaris, and Linux.

You may choose from the following levels of support: you own and maintain your servers, which are hosted in our state-of-the-art data center where you have round-the-clock access; or, we can provide total support of your owned or leased servers.

Our complete hosting service includes consulting for business solutions, technical support, and integration with the DIS digital government infrastructure.

Features:

• System software installation, updates and fixes
• Capacity management with available tools for Windows Server and Unixsystems
• Storage management
• Data backup and restoration tailored to customer needs
• Vendor coordination for hardware and software system problems
• Network management services
• Virtual Server Hosting

To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).

New Customers:

Government entities are invited to complete an Application for Dedicated Server Hosting  and  submit to the DIS Service Desk – servicedesk@dis.wa.gov..

Current Customers:

We can respond faster if your customer information is up-to-date. Complete the Contact Update Form and submit to the DIS Service Desk – servicedesk@dis.wa.gov.

The rates for Server Hosting are comprised of rates for monitoring, space, and a negotiated network charge.

Description	Fee
Dedicated Server Management	Monthly rate is based on a custom Service Level Agreement (SLA) in order to meet customer’s business needs

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If you have more questions, email the DIS Service Desk for answers.