Shared-Dedicated Exchange Services
Designed for small- to medium-sized agencies with more than 100 e-mail user and
fewer than 500 requiring larger mailbox sizes, Shared-Dedicated Exchange
Services (SSV) integrates the cost benefits of Enterprise Active Directory —
shared technology resources, single sign-on and fortified network security —
with online connection to the Global Address List in Microsoft Exchange. The
‘dedicated’ portion of the service allows the agency the freedom to manage and
administer their own users, groups, and computers, have separate backup and
restore operations, have a separate Exchange storage group, 300MB mailbox
limits per user*, and share the server with no more than 3 other similar
agencies.
SSV delivers managed infrastructure for small- and medium-sized agencies. There
are no duplicate technologies to purchase and no additional charge for
membership in the state's Enterprise Active Directory. Join SSV and you join 3
agencies that distributes the cost of expensive technology and shares network
resources on your ‘dedicated’ Exchange server. SSV delivers lower IT costs and
you maintain the autonomy of your agency's local computing environment. SSV
Exchange servers deliver a reliability rate of 99.9% over the last year –
accounting for network and migration planned outages.
DIS monitors, manages and backs up DNS (Domain Name System) services, directory
replication and SSV domain controllers in a high-availability environment. And,
with our Microsoft Exchange e-mail server, Shared-Dedicated Exchange Services
opens up the organizational resources and communication channels available on
the Global Address List.
High-performance customer support is just one of many benefits we deliver with
SSV:
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System design, administration and operation
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Each Agency is delegated it’s own Active Directory [OU] Organizational Unit
which they administer
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Agency specific Exchange storage group – each agency has its own data base.
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4 agencies per server – less impact from other ‘shared’ agencies. •
acquisition, installation, maintenance and upgrade of DIS data center hardware
and software
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Capacity planning
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Performance monitoring
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Tuning and load balancing
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Migration planning
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Separate backup and restore operations for each agency
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Trouble shooting and problem resolution
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System documentation and reporting
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Virus scanning of all attachments in mail
-
and more
The Technology
User accounts begin with 300MB of online storage for mailbox messages and
calendar data. You can purchase additional storage for larger mailboxes in 10MB
increments.
The Exchange servers for Shared-Dedicated Exchange Services customers are
located in the DIS data center. They are connected to the DIS IP backbone
behind the firewall, with a connection to the DIS Exchange Hub.
We do not provide hot-site disaster recovery.
DIS supports TCP/IP for accessing the Exchange servers; we do not support other
network protocols.
We do not migrate user mailbox and calendar data to and from other e-mail
systems.
We will respond to four tech support incidents each month free of charge. .
The Cost
We charge agency per month for Shared-Dedicated Exchange Services based on a
negotiated Service Level Agreement which is driven by agency requirements, if
you meet these requirements:
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Agency must have an email administrator on staff.
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Your agency has more than 100 e-mail user IDs and fewer than 500
-
Mailbox sizes are determined by the agency
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The amount of storage available for your user mailboxes does not exceed 300 MB
*
-
Agency responsible for purchasing Exchange client access licenses [CAL] either
via DIS TechMall or another method the agency chooses.
-
Backup costs are charged directly to the agency by DIS Storage Management
group.
Costs directly associated with the server, software, technical, and operational
support are divided among the customers on the Shared-Dedicated server. *
We charge $1.00 for each additional 10 MB of mailbox storage your agency uses.
New Customers
Am I eligible? New customers for Shared-Dedicated Exchange Services must meet
these eligibility requirements:
-
Operate as an agency, board, commission or committee of Washington state
government
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Have a connection to the State Government Network
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Require more than 100 e-mail seats and less than 500
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Agency must have an email administrator on staff
-
Want to join the Enterprise Active Directory
-
Want to implement secure Microsoft Exchange e-mail and calendar services within
the intergovernmental e-mail system
-
Want a presence on the Global Address List, the multi-agency Microsoft Exchange
user directory
Complete the Application
for Shared-Dedicated Exchange Services and and submit to the DIS
Service Desk – servicedesk@dis.wa.gov.
Current customers
We can respond faster if your customer information is up-to-date. Complete the
Contact Update Form and submit it to the DIS Service Desk –
servicedesk@dis.wa.gov.
To request an Update to an existing account, download and complete the
Shared Dedicated Exchange Services User Account Update form and submit
to the DIS Service Desk – servicedesk@dis.wa.gov.
Service Cancellations Please complete this Cancellation
Form and submit to the DIS Service Desk –
servicedesk@dis.wa.gov.
For More Information, please Contact DIS
Service Desk, 360-753-2454