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Dedicated Exchange Services

Dedicated Exchange Services delivers the right combination of customization, technology and support for large (100+ user IDs/passwords), SGN-connected agencies. Make the move now to Dedicated Exchange Services and you sign up for secure, enterprise-class messaging with Microsoft (MS) Exchange e-mail and calendar services.

Our customers report that Dedicated Exchange Services makes it possible to free IT staff from domain controller and mail server support and focus more attention on projects that are key to their core business. In fact, once you join Dedicated Exchange Services, go ahead and re-deploy all the server hardware and licenses you are using now into other applications.

DIS provides high-performance support and reliability to Dedicated Exchanges Services customers:

  • system design, administration and operation
  • migration planning
  • server-based changes and data import to support user migration
  • acquisition, installation, maintenance and upgrade of DIS data center hardware and software
  • capacity planning
  • performance monitoring
  • tuning and load balancing
  • backup and on-site recovery operations (individual mailbox restores are not included in the price)
  • trouble shooting and problem resolution
  • inclusion in the DIS Premier Support contract with Microsoft
  • system documentation and reporting
  • exchange client access licenses
  • and more

New customers

Am I eligible? Washington state agencies, boards, commissions and committees connected to the State Government Network are eligible to purchase customized e-mail service from DIS. More on customer eligibility requirements.

Complete the Application for Dedicated Exchange Services and and submit to the DIS Service Desk – servicedesk@dis.wa.gov.

Current customers

We can respond faster if your customer information is up-to-date. Complete the Contact Update Form and and submit to the DIS Service Desk – servicedesk@dis.wa.gov.

To request an Update to an existing account, download and complete the Dedicated Exchange Account Update form and submit to the DIS Service Desk – servicedesk@dis.wa.gov.