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Section 904 Category 2

DIS installs, operates, and maintains shared Voice over Internet Protocol (VOIP) telephone systems that deliver voice telephone service to public organizations at economical rates. Internet phone calls can be sent over the same Local Area Network (LAN) that is used for your computer data needs. DIS supports two different VoIP architectures:

• The Avaya architecture is a hybrid architecture that supports both VoIP phones and digital phones. This architecture allows existing customers to maintain their investment in digital phones while upgrading to VoIP.
• The Cisco Call Manager architecture uses additional gateways to support analog devices like fax machines.

Features:

• Existing infrastructure may be integrated with the new VoIP system, or a separate IP infrastructure may be provided for voice and data depending on customer requirements.

To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).

Local telephone rates vary, and final per-line rates will depend the number of lines, geographic location and the set of features customers wish to use. The table below shows typical costs for this service.

Description	What’s Included?
PBX	Rates are tailored to meet customer’s business needs. Some rates are also based on geographic location, and are subject to vendor related charges. Please contact DIS for a consultation and customized quote.
VoIP

Telephones and cabling are not included in these rates.

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If you have more questions, email the DIS Service Desk for answers.