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Section 904 Category 7

The DIS Washington State Electronic Records Vault Service (WaSERV) can store email according to your agency’s records and retention requirements. State employees use email to process large amounts of information, and that email must be handled in a manner that complies with legal and fiscal requirements.

WaSERV provides a solution to the explosive growth of individual mailboxes by moving email to the Vault.
Through this service, a secure email repository is available to simplify searches for email data – a useful feature for organizing and storing corporate knowledge. With WaSERV, agencies can also respond quickly to public records requests.

To obtain services from DIS, eligible organizations must enter into a Customer Service Agreement (CSA).

New Customers: New customers must be a member of the Enterprise Active Directory (EAD), and be connected to the State Government Network (SGN)

To apply for WaSERV, please download and complete the Application for New WaSERV Services and submit to the DIS Service Desk: servicedesk@dis.wa.gov.

Description	Fee
Seat License Fee - for agencies who have email service that is not hosted by DIS	$2.25 per user, per month
Seat License Fee - for agencies who have email service that is hosted by DIS	$0 per user, per month
Data Storage	$4.27 per Gigabyte (GB), per month
One Time Setup Fee	$1,000 per Agency

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If you have more questions, email the DIS Service Desk for answers.