Novell FAQs
What products are available?
Server Licenses are similar to standard "red-box" licenses in
that they license a specific number of users per server. They may only be
purchased in the specific "user number license" units as available
on the price list.
Node Licenses allow organizations to connect a
single physical device to a Novell file server environment at an individual location.
Node licenses may be purchased in any quantity, on an "as-needed" basis and
may provide significant savings over server-based licensing, especially when operating
in a multiple server environment.
Maintenance provides continuing enhancements
to a product family licensed under the MLA via product upgrades and updates as
they become available during the purchasing program period. Maintenance must be
purchased with each new server or nodal license ordered and will be priced on an
annual basis and billed in advance. New purchases will be prorated through the end
of the current annual maintenance period. Server-based Novell products of the most
recent revision, purchased outside this program, may be converted to nodal-licensing
products by purchasing maintenance for the number of nodes connected to the Novell
servers in the environment.
Software Masters include the necessary media to
install and run the software on multiple servers in a licensed environment. As part
of the "software masters" product set, customers will receive the master
version non-serialized license media needed for serialized products, which the
customer can then install as often as needed to support future license purchases.
Software Masters should be purchased either to install Novell products at a new location,
or, as a provision of maintenance, to install product upgrades and updates as they become
available. Please note: Software Masters are not shipped automatically. Organizations
covered by maintenance are authorized to install product updates and upgrades at any
time during the purchasing program, but must order the current Software Masters to do so.
Premium Service, Novell’s highest level
of technical support, may be purchased on an annual basis either through the
"Contact Plan" or the "Incident Plan". Both premium service
plans provide access to a team of senior support engineers, as well as Novell’s
most current technical information and support tools. The Premium Service Contact
Plan is purchased annually on a "per contact" basis and provides a
single customer contact with an unlimited number of support incidents during
the service agreement period. The Premium Service Incident Plan provides a
specific number of support incidents that may be used by any number of authorized
customer contacts. The customer assumes the responsibility of managing the distribution
of these incidents and may purchase additional incidents as needed.
Documentation: Other than limited hard
copy documentation that may be provided with Software Masters, no documentation
will be available through this program. Novell’s documentation is generally
available on the CD media.
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What is node-based licensing?
Under the Novell MLA purchasing program, organizations may
install Novell products on a per-node licensing basis at a new location, or convert from
server-based licensing at existing locations. A location is defined by Novell as being an
individual street address. Co-mingling of node and server-based licensing is not allowed
at a specific location. In a per-node licensing environment, organizations pay for the
license to connect a physical device to the Novell file server(s) at that location. Only
one nodal license is required for each device, regardless of the number of file servers
accessed at that location. A physical device may be a PC, a printer or other addressable
connection in the server environment. Software Master media is purchased separately, and
may be installed on all file servers in the nodal licensing environment.
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MLA program enrollment steps:
- Contact your TBS consultant to obtain the enrollment packet.
- Review, sign, and return the "Membership Agreement for Novell MLA Software."
This Agreement must be signed by an officer of the organization with authority to
bind the organization to a legal contract.
- Complete and return the "Novell MLA Agency Coordinator"
enrollment form. This form identifies the individual within your organization
who will serve as the primary point-of-contact for the exchange of information regarding
this program, and who will be responsible to account for all MLA Program activity within
your organization.
- Complete and return the "Novell MLA Location Coordinator"
enrollment form. Location coordinators may be added at any time during the
program period with the consent of your MLA agency coordinator.
- If transferring in from another Novell node-based licensing program, complete the
"MLA Self-Audit and Order Form" declaring the quantity of node-based licenses that
will be enrolled in this MLA. Also include a purchase order for any Maintenance fees
associated with the transfer of these licenses into the MLA program.
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How orders are filled
Orders for server licenses, node-licenses or maintenance
products will generate a "DIS – Novell MLA Order Confirmation"
which will be sent to the purchaser via fax or mail. Once the location
coordinator has the Order Confirmation, you may begin to use the products
listed on the Order Confirmation in the quantities specified. The MLA Order
Confirmation is your field/purchase order receiving document
for license and maintenance purchases. No additional proof of
purchase will be provided.
Orders for Software Masters and Premium Service (technical support)
are processed through DIS Technology Brokering and must contain the name
and specific street address of the individual receiving the product.
Products are shipped by Novell based on the shipping instructions provided
on the customer order.
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